info@theselectpartnership.co.ukRiverside House, Brymau 3 Estate, River Lane, Chester CH4 8RQ
Mortgage and second charge mortgage experts
Highest standards of service for every client.
We are committed to offering our customers the highest possible standards of service, supporting the FCA initiative 'Treating Customers Fairly'.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
We take care to maintain high standards and if we are aware of client concerns we give priority to resolving matters quickly, with a clear complaints process handled fairly and within reasonable timescales.
We provide clear information about the products and service we offer, including fees and charges.
We ascertain your individual needs, preferences and circumstances before recommending a product.
We only recommend products we consider suitable and affordable, and won't recommend one if we can't find a suitable option.
We provide access to a formal complaints procedure if you become unhappy with our service.
If we cannot resolve your complaint to your satisfaction or within our stated timescale, you may refer it to the Financial Ombudsman Service within 6 months of our final response letter.
Call us on 01244 674411 or send us a message.
